Privacy and Personal Data Protection Policy
STUDIO NEUTRAL is committed to protecting your personal data. It is committed to ensuring the highest level of protection for your personal data in accordance with applicable European and French data protection regulations.


For any information on the protection of personal data, you can also consult the website of the French Data Protection Authority www.cnil.fr.

Who is responsible for processing my personal data?


Personal data collected on the site or when you place orders in stores are processed by:

STUDIO NEUTRAL

Customer Service

78 Rue des Gravilliers – 75003 Paris

Telephone: 01.40.09.13.44

Email: serviceclient@yparis.fr

Why does STUDIO NEUTRAL collect my personal data?

STUDIO NEUTRAL uses your personal data mainly for the following purposes:

- Creation of your customer account

- Management and processing of orders

- Customer relationship management

- Payment for your orders

- Personalization of our services and messages sent

- Commercial prospecting

- Targeted advertising

- The fight against fraud

- The security of our site

What personal data is collected about me?

We collect and process your name, first name, address, email address, password, phone number, IP address, connection data and browsing data, order history, preferences and interests, products viewed, delivery incidents, complaints. In some cases, we may collect location data, for example, to tell you the store closest to you.


The mandatory or optional nature of the data is indicated to you at the time of collection by an asterisk. Some data is collected automatically due to your actions on the site, other information may be transmitted by partners.

On what legal basis is my personal data processed?

The processing of your personal data is justified by various grounds, including:

- The contract: the processing of personal data is necessary for the performance of the contract to which you have consented.

- Consent: You agree to the processing of your personal data through express consent. You can withdraw this consent at any time.

- Legitimate interest: STUDIO NEUTRAL has a legitimate, balanced business interest in processing your data that does not infringe on your privacy. Except where otherwise noted, you may object to processing based on legitimate interest at any time by notifying STUDIO NEUTRAL.

- The law: the processing of your personal data is made mandatory by a legal text.

For how long is my personal data processed?

We ensure that we keep your personal data for a period that does not exceed the period necessary for the purposes set out in this document or in accordance with what is provided for by applicable law.

Categories of personal data

Retention period

Order management

3 years from last activity

Use of customer account

3 years from last activity

Personalization of our services

3 years from last activity

Business prospecting

3 years from last activity

Targeted advertising

13 months from the placement of advertising cookies

Fight against fraud

3 years from registration on an alert list

Retention of bank card data following a payment

15 months

Keeping the bank card in the electronic wallet for subsequent purchases

Until withdrawal of consent or the validity period of the bank card

Who are the recipients of my data?

We promise to never sell or rent your data.

Only the STUDIO NEUTRAL departments and subcontractors authorized to process your data have access to the data, within the limits of their respective attributions:

- STUDIO NEUTRAL services: only authorized departments may have access to your data, including the customer marketing department, the accounting department, the IT department, and the consumer information department.

- STUDIO NEUTRAL subcontractors: your personal data may be transmitted to external service providers who process it on our behalf, according to our instructions, particularly in the context of online payment, advertising

How can I express my choices regarding the use of my data?

You can withdraw your consent or object to the use of your data at any time:

- By email to serviceclient@yparis.fr

- By mail to the address 78 Rue des Gravilliers – 75003 Paris

What are my rights regarding the use of personal data?

In accordance with European regulations relating to the protection of personal data, you have the right to access, rectify, oppose, and delete personal data concerning you.

You can exercise your rights at any time by making a written request accompanied by proof of identity electronically to the address serviceclient@yparis.fr or by post.

You also have the right to file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL), in particular on its website www.cnil.fr.

Is my data transferred outside the European Union?

Your personal data is processed and hosted on servers located in the European Union.

However, it is possible, exceptionally, that a subcontractor located in a country outside the European Union may access your personal data.

When this is the case, we select them with the greatest vigilance.

So :

- we select by priority subcontractors “recognized as adequate by the European Union”

- these service providers only act on instructions from STUDIO NEUTRAL and do not at any time use your data for anything other than the performance of the services we entrust to them.

- we supervise these transfers using appropriate legal mechanisms, including the signing of contractual clauses specifically designed for this type of transfer or self-certification to the Privacy Shield (the latter mechanism being valid only for service providers based in the United States).

- A contract is systematically concluded between STUDIO NEUTRAL and the selected service providers in which we request that appropriate technical, physical, logical and organizational measures be implemented to ensure the confidentiality and security of the personal data processed and thus prevent them from being distorted, damaged, or accessed by unauthorized third parties.

What is a cookie?

A cookie is a piece of information placed on an Internet user's hard drive by the server of the site they are visiting.

It contains several pieces of data: the name of the server that deposited it, a unique identifier number, and possibly an expiration date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save information.

They may be collected via cookies or other similar devices, such as “pixel tags” or, when you use our applications, Android identifiers or “IDFAs”. For the purposes of this policy, all of these devices will be referred to as “cookies”.

You are free to choose, when you first connect, whether or not you want cookies to be placed on your hard drive.

You can object to these cookies by changing your settings, otherwise continuing to browse will imply consent to the storage of cookies.

If you would like to know more about cookies and their use, you can consult the file of the National Commission for Information Technology and Civil Liberties at the following address: www.cnil.fr, section “Cookies & Other Tracers”.

What cookies are used on our Site and what do we use them for?

5 categories of cookies have been determined for the purpose of making the information on cookies as clear as possible in this policy:

- Technical cookies: these cookies allow you to move around the site and use its features.

- Functional cookies: these cookies allow us to remember your preferences on the site. This may involve remembering your basket/shopping list or saving your login information to stay connected on your next visit. Their purpose is to improve the operation of the site and simplify your customer journey.

- Audience measurement cookies: these cookies allow us to analyze your browsing and allow us to measure the audience of our site.

- Advertising cookies: these cookies allow us and our partners to analyze your interests in order to offer you personalized advertising. We use interest-based advertising on our site, which includes technologies provided by third parties to analyze your browsing on our site. Based on this information, we are able to approach you with personalized advertising.

- Social media cookies: these cookies allow you to share content from our site with other people or to let these other people know about your consultation or your opinion.

Can your data be collected by third parties?

Regarding advertising or audience measurement cookies:

We may include:

- cookies from partners allowing the display of targeted advertising based on your interests;

- cookies allowing us to establish statistics and measure the audience and traffic on our site.

Regarding social media cookies:

We may include on our site, computer applications from third parties, which allow you to share content from our site with other people or to let these other people know that you have viewed or your opinion on content on our site. This is particularly the case with the "Share" and "Like" buttons from social networks such as Facebook, Twitter, Google +, etc.

These social networks may collect data relating to your browsing on our site and associated with the personal data they have.

We do not manage the data collected by these third parties. We encourage you to review the privacy policies of these social media sites to learn about the purposes for which they may use the browsing information they collect through these application buttons.

These protection policies must in particular allow you to exercise your choices with these social networks, in particular by configuring your user accounts for each of these networks.

How long do we keep this data?

We ensure that we keep your personal data for a period that does not exceed the period necessary for the purposes set out in this document or in accordance with what is provided for by applicable law.

Categories of personal data

Retention period

Technical and functional cookies

3 months from their deposit on your terminal

Audience measurement, social media and advertising cookies

13 months from the date they are placed on the user's terminal.

14 months for Google Analytics cookies

How to disable cookies?

We offer you the option to directly disable cookies on our site. To do this, you can click on the "I customize" button in the information banner mentioning the purposes of the cookies placed or click on the "My Account" tab, "My cookies" section.

Additionally, you also have the option to disable cookies through your browser:

For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,
For Safari™: https://support.apple.com/en-us/guide/safari/sfri11471/mac


For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,


Most browsers automatically accept the installation of cookies unless you have changed your settings. By continuing to browse our site, you agree to the installation of cookies in accordance with this policy. If you do not want us to install cookies on your computer, you can disable the installation of cookies in your browser.

Some cookies that we install on your computer are essential for the proper functioning of our site. This is why it is important that you note that your refusal to install cookies from STUDIO NEUTRAL will cause navigation difficulties on our site.

What is an IDFA?

Each iOS device is associated with an identifier that allows developers and marketers to track certain activities for advertising purposes. This identifier allows advertisers to track purchase and download conversions.

What is an AAID?

Every Android device is associated with an identifier that allows developers and marketers to track certain activities for advertising purposes. This identifier allows advertisers to track purchase and download conversions.

How to disable IDFA and AAID?

You have the option to disable these identifiers in the following ways:

iOS: Settings: Privacy - Advertising "Limited Ad Tracking"

https://support.apple.com/en-us/HT201265

Android: Settings – Google Settings – Ads “Opt out of ads personalization”.

https://support.google.com/ads/answer/2662856?co=GENIE.Platform%3DAndroid&hl=fr

What if you have further questions regarding the Privacy and Cookie Policy?

If you have any questions or concerns regarding this Privacy and Cookies Policy, you can contact us at serviceclient@yparis.fr or by sending us a letter to the following address: 78 Rue des Gravilliers – 75003 Paris.